Last updated: July 20, 2026
You can request the deletion of your MyoQuality+ account and its associated personal data at any time. The request is made from the app itself, with your session signed in.
Sign in to MyoQuality+, go to Settings and open the "Delete your account" section. You will need to confirm your identity and type a confirmation phrase. You do not need to contact us: the process is automatic.
The following is permanently deleted: - Your profile and sign-in data (authentication account). - Your training history: completed sessions, tests, assessments and RM records. - Your personal methods, exercises, blocks, sessions and programs. - Your reports and their associated files stored on our servers. - The athlete profiles you created that nobody has claimed, along with their history. - Your personal subscription, which stops renewing from the moment you request the deletion. If you are the only owner of an organization and nobody else is left in it, that organization is dissolved along with your account: its workspaces, its materials and the athlete profiles that only existed inside it are deleted too. If other people are still active in it, the deletion is blocked until you transfer ownership.
Athlete profiles claimed by their holders are not deleted: they are another person's data, and all we do is unlink you from them. The same applies to profiles and materials belonging to an organization you have been part of: they keep belonging to that organization when your personal account is deleted. We also keep, for the periods required by law, the records we are obliged to retain (for example, billing and tax data) and data subject to an ongoing legal hold, which we anonymize by removing the information that identifies the person.
After the request we open a grace period of 7 days. During that period your account is locked and you will only see the notice screen, where you can cancel the deletion with one click and recover full access. Once the period ends, deletion runs automatically and is no longer reversible.
If you cannot access your account or prefer to handle it in writing, send an email to legal@myoquality.com with the subject "Data deletion", stating the address you signed up with. We may ask you to prove your identity before carrying out the request. We will handle the request within a maximum of 30 calendar days from receipt, in accordance with Article 12.3 GDPR.
Besides erasure, you can exercise your rights of access, rectification, restriction, objection and portability, and withdraw your consent to the processing of health data from Profile → Privacy inside the app. You can exercise them by writing to legal@myoquality.com and, if you believe we have not handled your request properly, lodge a complaint with the Spanish Data Protection Agency (www.aepd.es). Data controller: MyoQuality Solutions SL, tax ID B09714759, Calle Mariano Jose De Larra 6 ACCESO 1. 18200, Maracena (Granada). España. Full details of our processing activities are in our privacy policy.